3 PRO - CSP Support

Our IT services cover Configuration, Management, Development, Consulting, and Technical Support for:

  • Microsoft 365
    Standard Microsoft’s Online Services (Exchange Online, SharePoint Online, Teams, etc.) and Enterprise Mobility + Security (Intune, Azure AD Premium, etc.)
  • Dynamics 365
    Sales, Customer Service, Marketing Automation Power Platform: Power Automate, PowerApps, Power BI
  • Azure
    IaaS and PaaS Services
  • Windows 10
    Helpdesk support
  • Windows Server
    Including Active Directory, IIS, etc.
  • MikroTik
    Routers, switches and wireless devices and RouterOS
  • Lenovo Network
  • Ubiquiti
    Switches and wireless
  • IBM Storage Systems
  • Lenovo Servers
  • Cisco Switches
  • C# , .NET, ASP.NET Web API, Blazor

Best with an Active Maintenance Contract

We offer proactive critical subsystems monitoring, guaranteed response times and a discounted hourly rate for your support and functionality requests.

3 PRO Support working hours are Mon-Fri, 9:00-17:00 CET.

Customized Enterprise Service Plans with a greater SLA can also be contracted, so that we may be able to cover whatever your business requires.

No minimal time commitment is needed, and service cancellation is possible at any time.

Guaranteed Response Time: Same Business Day – 120 EUR + VAT

Proactive Monitoring Included
Best fit for most SMB organizations

Guaranteed Response Time: Next Business Day – 80 EUR + VAT

Proactive Monitoring Included
Optimal for less critical systems

Guaranteed Response Time: Two Business Days – 40 EUR + VAT

Without Proactive Monitoring
Best for non-demanding environments

The minimum Billing Unit depends on the method of service delivery:

Remote: 20 minutes   |   On-Site: 1 hour

Discounted Hourly Rates with an Active Maintenance Contract

40 EUR + VAT for each per-month working hour contracted in advance. Can be adjusted prior to each subsequent month.
Any additional work performed within a month would be charged at a price of 48 EUR + VAT per hour.

Our services can be purchased through the 3 PRO Shop:

3 PRO d.o.o.

www.3pro.eu

Phone: +385 1 333 850

3pro@3pro.eu